Dynamic and versatile Information Technology Professional able to extrapolate from existing Network Engineering skills to quickly and fluently adapt to new technologies and changing environments

Computer Systems Support, Inc., Florida                                November 2011 – Present
Solutions Architect, Network & Security

  • Designs product pre-sales engineering tasks including customer demonstrations
  • Performs network discovery to best understand and document client needs
  • Provides post-sales support including product turn up, configuration, and knowledge transfer
  • Delivers technical support and guidance on network design issues while providing problem resolution steps to resolve complex network issues
  • Develops and maintains positive and lasting customer relationships
  • Coordinates with the sales team to tailor Hewlett-Packard product presentations and technical support to help obtain sales objectives

New College of Florida, Sarasota, Florida                               September 2005 – November 2011
VoIP Network Engineer

  • Administered SIP based VoIP phone system and IP messaging
  • Configured, installed, and oversaw network infrastructure
  • Supervised and headed Technical Services Department with 3 direct reports
  • Managed contracts, establishing critical partnerships with industry vendors while negotiating savings (responsible for cumulative savings of $358k through 2010)
  • Deployed and maintained campus wireless access to all residence halls and classrooms
  • Managed on-site IP Conference Bridge and related toll-free number routing
  • Updated and maintained campus Enhanced-911 system
  • Programmed and troubleshot LAN and server farm IPS and firewall rules
  • Coordinated CodeBlue emergency phone installation and assisted with development of customized programming for compatibility with SIP-based VoIP phone system
  • Designed and implemented campus server farm using ESX Foundation
  • Successfully developed and oversaw campus core switch upgrade
  • Participated in seven separate Beta programs with TippingPoint
  • Headed special grant project with NOAA (National Oceanic and Atmospheric Administration)

Sarasota County School System, Sarasota, Florida               January 2005 – September 2005
Computer Support Specialist

  • Managed and installed DeepFreeze in all computer labs to reduce maintenance time
  • Provided general desktop and server support for faculty and staff
  • Maintained and managed active directory
  • Administered campus application server hosting Scholastic Read 180, Scholastic SRI, and Rosetta Stone

The Herald Tribune, SNN6, Sarasota, Florida                                August 2001 – January 2005
Associate Producer, Editor, and Videographer

  • Won 1st place Associated Press award for Short Length Feature



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